FAQ'S
1. What cleaning services do you offer?
We offer a variety of cleaning services, including residential cleaning, commercial cleaning, standard cleaning, deep cleaning, move-in, and janitorial services. We also provide customized cleaning packages based on your specific needs.
2. Are your cleaning products eco-friendly?
Yes, at Keep It Krystal Clean, we prioritize sustainability. We use eco-friendly, non-toxic cleaning products that are safe for your family, pets, and the environment.
3. How do I schedule a cleaning?
You can easily schedule a cleaning by calling us directly, emailing us, or filling out the online booking form on our website. Our team will confirm your appointment and arrange the best time for your service.
4. Do I need to be home during the cleaning service?
It’s not necessary for you to be home during our cleaning services. Many of our clients choose to give us access to their homes or offices using a key or code, and we’ll take care of the rest.
5. How long does a cleaning session take?
The length of time for a cleaning session depends on the size of your space and the type of service requested. Standard cleanings typically take 1-2 hours, while deep cleans some services may require a longer time.
6. Are your cleaners insured and vetted?
Yes, all of our cleaners are fully insured, trained, and background-checked to ensure your safety and peace of mind. We prioritize professionalism and trustworthiness in every member of our team.
7. What happens if I’m not satisfied with the cleaning?
We aim for 100% satisfaction with every service. If you are unhappy with any aspect of your cleaning, please contact us within 24 hours, and we will promptly address your concerns and make it right.
8. Do you offer same-day or emergency cleaning services?
Yes, we offer same-day cleaning services when available. For emergency cleanings, please contact us as soon as possible, and we will do our best to accommodate your request.
9. Can I customize my cleaning plan?
Absolutely! We offer flexible cleaning plans tailored to meet your specific needs. Whether you need a one-time deep clean, regular upkeep, or specialized services, we can create a plan that works best for you.
10. How do you determine the cost of cleaning services?
The cost of our cleaning services is based on factors such as the size of your space, the type of cleaning required, and the frequency of service. For an accurate quote, we offer free estimates through phone or online inquiries.